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Professional


IT Administrator Regional Support – Africa

Period: 18 Oct to 31 Oct, 2023
Deadline: 31 Oct, 2023
Location:Nairobi
Level Not Set
No. Required 1 candidates

Job Description

Our client, an independent, private and non-profit organization headquartered in Germany who promotes social democracy and development worldwide, contributing to peace and security and shaping globalization politically is looking for IT-Administrator Regional Support Africa. The successful candidate will be responsible for providing support for the currently 20+ project offices on the continent and standardizing and integrating the IT infrastructure

Location: Nairobi

Job Responsibilities

 

  • Rollout of predefined hardware and software in the international offices, incl. rollout preparation to ensure that all necessary requirements for the rollouts are fulfilled.
  • Collaborate with clients’ Global IT team to implement and maintain standardized IT policies, procedures, and security measures.
  • Communication with key users and users about IT to ensure seamless execution of IT activities.
  • 1st and partially 2nd level support and incident in cooperation with the other regional support administrators.
  • Contact point for user questions, support for super-users and participation in training sessions for users.
  • Administration and maintenance of client and server devices in the international offices.
  • Support and guide country IT liaison in the procurement of IT hardware and software in accordance with clients’ Global IT guidelines and asset management.
  • Provision of additional software on individual devices.
  • IT Security compliance, monitoring and initiation of appropriate measures.
  • On- and Off-Boarding of users and user management.
  • Patch-Management.

 

Other Requirements

  • Relevant university degree, e.g. Bachelor’s degree in Information Technology, Computer Science or other related fields.
  • 8 Years of experience, 2 Years in the same position (Supporting Africa or several African countries)
  • Very good knowledge of Microsoft products: especially Active Directory, Exchange, SharePoint, Office, Skype for Business, Windows 10/11 and Windows Server, VMware.
  • Knowledge in IT Security and/or in the use of artificial intelligence are an asset.
  • Professional experience in the technical administration and application of standardized IT systems; experience with rollout processes is an advantage.
  • Several years of professional experience in 1st level user support.
  • Strong communication skills in English (C1 or C2 level); knowledge of French would be an asset.
  • Excellent problem-solving skills and the ability to work well under pressure.
  • Ability to present and explain technical facts to management and users in a way that is also understandable for non-IT experts.
  • A high level of teamwork, initiative and commitment; international experience would be an advantage.
  • Willingness to travel.
  • Willingness to work occasionally on weekends and public holidays.
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