Job Description

Job Responsibilities

IT STRATEGY AND GOVERNANCE

• Develop and implement the Club's IT strategy and digital transformation roadmap.
• Align technology initiatives with organizational goals and business priorities.
• Advise management and committees on technology investments, risks, and opportunities.
• Prepare and manage annual IT budgets and capital expenditure plans.
• Develop and maintain IT policies, procedures, and standards.
• Keep the Club appraised of emerging ICT trends in the industry.
• Coach, mentor, and appraise ICT staff, and drive departmental work plans and training programs.

INFORMATION SECURITY AND RISK MANAGEMENT

• Lead the implementation and continual improvement of the Information Security Management System (ISMS).
• Drive compliance with ISO/IEC 27001:2022 requirements and security best practices.
• Conduct information security risk assessments and oversee mitigation activities.
• Manage cybersecurity programs, vulnerability assessments, and incident response processes.
• Coordinate data protection compliance and support regulatory requirements.
• Maintain data integrity through risk and change management processes with senior stakeholders.
• Develop and implement disaster management strategies to protect Club systems, data, and users from cyberattacks and unauthorized access.

INFRASTRUCTURE AND SYSTEMS MANAGEMENT

• Manage servers, storage, networking, cloud services, and end-user computing infrastructure.
• Ensure high availability, business continuity, and disaster recovery capabilities.
• Oversee server replication, backup, and recovery systems.
• Maintain system performance, capacity planning, and infrastructure lifecycle management.
• Manage telecommunications and internet connectivity services.

PHYSICAL SECURITY TECHNOLOGY MANAGEMENT

• Oversee CCTV surveillance, access control, and gate management solutions.
• Manage security technology upgrades and modernization projects.
• Ensure integration between physical security and information security controls.
• Support investigations through digital evidence management and reporting.
• Oversee physical assets including primary and secondary data centres and Club-issued equipment.
• Develop technical specifications, evaluate bids, and manage procurement, maintenance, and replacement of servers, computers, and related hardware.

BUSINESS APPLICATIONS MANAGEMENT

• Administer and support Club Management Systems and financial applications.
• Coordinate software upgrades, integrations, and vendor support services.
• Work closely with Finance, Membership, HR, Operations, and Security to optimize business processes.
• Ensure data integrity, system availability, and user adoption.
• Serve as Secretary to the ICT & Digitisation Committee and represent the Club at relevant meetings.

PROJECT MANAGEMENT AND DIGITAL TRANSFORMATION

• Lead technology projects from planning through implementation and post-deployment support.
• Manage vendors, contractors, consultants, and implementation partners.
• Prepare business cases, project proposals, ROI analyses, and executive reports.
• Identify opportunities for automation and process improvement.
• Drive adoption of emerging technologies, including AI-enabled solutions where appropriate.

SERVICE DELIVERY AND USER SUPPORT

• Ensure timely delivery of IT support services across the Club.
• Establish service levels and monitor performance against agreed standards.
• Manage IT service providers and support contracts.
• Develop user training and awareness programs.

VENDOR AND CONTRACT MANAGEMENT

• Evaluate and select technology vendors and service providers.
• Negotiate contracts, service level agreements, and maintenance agreements.
• Monitor vendor performance and ensure contractual compliance.
• Manage procurement processes for technology equipment and services.
• Develop technical specifications and manage bid evaluation, installation, configuration, user training, and patching.
• Establish and review SLAs, aligning ICT service contribution to business and financial goals.

COMPLIANCE, BUDGETING, AUDIT, AND REPORTING

• Coordinate IT audits and security assessments.
• Maintain asset registers, system documentation, and audit records.
• Produce management reports, dashboards, and key performance indicators.
• Ensure compliance with applicable regulations, standards, and Club policies.
• Oversee development of the department's annual budget.
• Monitor and control utilisation of approved budgeted funds

Other Requirements

EXPERIENCE

• 8-10 years of progressive ICT management experience, with at least 2 years in managerial/similar position
• Experience managing cybersecurity, infrastructure, enterprise applications, and technology projects.
• Experience in hospitality, clubs, leisure, or service-oriented environments is an added advantage.
• Professional certifications such as CISSP, CISM, ISO 27001 Lead Implementer/Auditor, PMP, ITIL, Microsoft, or Cisco certifications are desirable.
• Project management certification (PMP or PRINCE2) is an added advantage.
• Specialised knowledge of ICT systems, including computer networks, systems administration, and programming.
• Expertise in data centre management.
• Sound knowledge of laws and policies on data governance.
• Strong critical thinking, decision-making, and problem-solving skills.
• Strong analytical, project management, and written and oral communication skills.
• Innovative and solutions-oriented.

EDUCATION

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.

PERSONAL ATTRIBUTES

• Fulfils the requirements of Chapter Six of the Kenyan 2010 Constitution.
• Strong leadership and people management skills.
• Excellent interpersonal skills and a team player.
• Strong organisational skills and high levels of integrity.
• Adaptable, decisive, and proactive, with good networking and negotiation skills.
• Able to work well under pressure.
• Detail-oriented and committed to work.

Job Description

Our client, a leading commercial bank, is seeking to hire a Relationship Manager – Saccos to drive growth and deepen relationships within its Education, Faith-Based and Social Services (EFS) segment.

Reporting directly to the Head of Education, Faith Based and Social Services (EFS), this role is central to the bank's Sacco sector relationship strategy, working closely with the Segment Head and Head of Commercial Banking (CMB) to identify and convert new business opportunities.

The core purpose of this role is to grow the sector's relationships, business and revenue in a profitable and cost-effective manner. The Relationship Manager will generate new business from Saccos, manage a personal portfolio of assets and liabilities, and support the Head of EFS in coordinating balance sheet growth across commercial banking — providing the segment with the client insight and credit-disciplined relationship management needed to build a resilient, high-quality sector portfolio.

Job Responsibilities

SALES AND RELATIONSHIP MANAGEMENT

• Manage existing relationships.
• Devise and propose service development initiatives.
• Advise on areas such as service enhancement within the sector.
• Attain targeted sales goals, performance targets, and customer satisfaction through the effective management of available resources.
• Review Account Plans for all sector customers with a view to enhancing business volumes and earnings.
• Conduct joint sales with other business and product teams with emphasis on cross-selling to increase wallet share for Ecobank.

BUSINESS DEVELOPMENT

• Implement marketing strategies to develop existing portfolio and development of new opportunities.
• Understand customer needs and provide products and services to satisfy client needs and achieve business objectives.
• Develop executive contact plan and arrange customer meetings with segment head or head of CMB.
• Prepare and agree with the segment head on account plan as well as appropriate credit grade, and maximize returns in line with overall CMB business strategy.

CREDIT PROCESS

• Assess risk and business strategies of sector players in line with the bank's target market and risk appetite agreed with credit risk.
• Be aware and fully understand all terms and conditions required to facilitate good credit origination, processing, and relationship management.
• Provide financial information for use in preparation of credit facilities.
• Maintain financial records for all borrowing customers.
• Ensure no loss of existing public sector relationships.
• Ensure any advance effects noted on any credit facilities advanced is promptly escalated and addressed as per the credit policy.

JOB CONTEXT

• Requires a customer-focused approach, with the ability to proactively address customer issues and escalate to the Public Sector Head or Head of CMB where necessary, to ensure strong public sector relationships and high service quality while optimizing revenue generation.
• The incumbent will frequently be required to provide information relating to changes within the sector.

Other Requirements

EXPERIENCE

• At least 10 years of banking experience with minimum 5 years sales experience with good sales track record, preferably in Commercial, Institutional or Corporate Banking.
• Ability to interact and negotiate with the clients.
• Customer focused & results orientated.
• Good verbal and written communication skills.
• Ability to pull together various resources to sell and deliver customer solutions.
• Good organizational and time management skills are highly desirable.
• Result driven team player.
• Inclusive, flexible, savvy and sensitive to client culture.

EDUCATION

• Bachelor's/Master's degree in Business Administration, Banking, Economics, Marketing or related field of study.

PERSONAL ATTRIBUTES

• Cooperative working style and strong communication skills are required, in order to develop and maintain effective working relationships both externally and internally.
• Strong interpersonal and communication skills.

Job Description

Our client, a leading commercial bank, is seeking to hire a Relationship Manager – Churches, Schools and Organizations to drive growth and deepen relationships within its Education, Faith-Based and Social Services (EFS) segment.

Reporting directly to the Head of Education, Faith Based and Social Services (EFS), this role is central to the bank's public and social sector relationship strategy, working closely with the Segment Head and Head of Commercial Banking (CMB) to identify and convert new business opportunities.

The core purpose of this role is to grow the sector's relationships, business and revenue in a profitable and cost-effective manner. The Relationship Manager will generate new business from churches, schools and organizations, manage a personal portfolio of assets and liabilities, and support the Head of EFS in coordinating balance sheet growth across commercial banking — providing the segment with the client insight and credit-disciplined relationship management needed to build a resilient, high-quality sector portfolio.

Job Responsibilities

SALES AND RELATIONSHIP MANAGEMENT

• Manage existing relationships.
• Devise and propose service development initiatives.
• Advise on areas such as service enhancement within the sector.
• Attain targeted sales goals, performance targets, and customer satisfaction through the effective management of available resources.
• Review Account Plans for all sector customers with a view to enhancing business volumes and earnings.
• Conduct joint sales with other business and product teams with emphasis on cross-selling to increase wallet share for Ecobank.

BUSINESS DEVELOPMENT

• Implement marketing strategies to develop existing portfolio and development of new opportunities.
• Understand customer needs and provide products and services to satisfy client needs and achieve business objectives.
• Develop executive contact plan and arrange customer meetings with segment head or head of CMB.
• Prepare and agree with the segment head on account plan as well as appropriate credit grade, and maximize returns in line with overall CMB business strategy.

CREDIT PROCESS

• Assess risk and business strategies of sector players in line with the bank's target market and risk appetite agreed with credit risk.
• Be aware and fully understand all terms and conditions required to facilitate good credit origination, processing, and relationship management.
• Provide financial information for use in preparation of credit facilities.
• Maintain financial records for all borrowing customers.
• Ensure no loss of existing public sector relationships.
• Ensure any adverse effects noted on any credit facilities advanced are promptly escalated and addressed as per the credit policy.

JOB CONTEXT

• Requires a customer-focused approach, with the ability to proactively address customer issues and escalate to the Public Sector Head or Head of CMB where necessary, to ensure strong public sector relationships and high service quality while optimizing revenue generation.
• The incumbent will frequently be required to provide information relating to changes within the sector.

Other Requirements

EXPERIENCE

• At least 10 years of banking experience with minimum 5 years sales experience with good sales track record, preferably in Commercial, Institutional or Corporate Banking.
• Ability to interact and negotiate with the clients.
• Customer focused & results orientated.
• Good verbal and written communication skills.
• Ability to pull together various resources to sell and deliver customer solutions.
• Good organizational and time management skills are highly desirable.
• Result driven team player.
• Inclusive, flexible, savvy and sensitive to client culture.

EDUCATION

• Bachelor's/Master's degree in Business Administration, Banking, Economics, Marketing or related field of study.

PERSONAL ATTRIBUTES

• Cooperative working style and strong communication skills are required, in order to develop and maintain effective working relationships both externally and internally.
• Strong interpersonal and communication skills